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Refund Policy
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Refund Policy
Get Your 24 Hours
Thank you for choosing Amtar.tv for your IPTV services. We strive to provide the best streaming experience for our customers. However, we understand that sometimes issues may arise. Below is our refund policy, which outlines the conditions under which refunds may be requested.
1. Eligibility for Refunds
Refunds are only available under the following circumstances:
- Technical Issues: If there are persistent technical issues with our service (e.g., service interruptions or connectivity issues) that cannot be resolved within a reasonable time.
- Service Failure: If the service fails to meet the advertised features and we are unable to provide an adequate resolution.
- Payment Errors: If there has been an accidental or duplicate payment made for your subscription, you may request a refund.
2. Non-Refundable Situations
We do not offer refunds in the following cases:
- Change of Mind: If you simply change your mind after purchasing the service.
- User Error: If the issue is due to incorrect settings or user mistakes.
- Content Availability: We cannot offer refunds for issues related to the availability or quality of specific channels or content.
- Subscription Renewals: Refunds will not be issued for automatic renewals of subscriptions.
3. Refund Process
To request a refund, please follow these steps:
- Contact Support: Email our customer support team at support@amtar.tv with the subject line “Refund Request.”
- Provide Details: Include the details of your issue, along with your account information and the transaction ID.
- Evaluation: Our team will evaluate your request within 5-7 business days. We may require additional information or troubleshooting to determine if a refund is warranted.
4. Refund Method
Refunds, if approved, will be processed back to the original payment method within 10-14 business days.
5. Changes to this Policy
Amtar.tv reserves the right to amend this refund policy at any time. Any changes will be posted on this page.
For any further inquiries or assistance, please contact our support team.
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